Privacy Policy

Ordinexis Sdn Bhd operates ordinexis.com. In this notice, "Ordinexis", "we" and "us" refer to Ordinexis Sdn Bhd. Our published business contact is in Kuala Lumpur, Malaysia: hey@ordinexis.com, telephone +60 3-8689 2888.

This notice describes information handled through this corporate website, enquiries and public demos that refer to it. Product accounts, customer deployments and contracted services may have additional privacy notices and data-processing terms. Read the notice for the particular service before providing information; a private customer deployment and a public demo do not necessarily handle data in the same way.

• Enquiries: your email address, name or signature, organisation, message and any attachments you choose to send.
• Chat: messages and information you submit to the embedded iKB assistant, together with technical or session information needed to operate the chat.
• Website requests: IP address, requested URL, browser and device information, time of access, and diagnostic or security events that our hosting infrastructure may process.
• Live tests: microphone audio, generated speech, transcripts, translations and session or usage information, depending on the demo you choose.

Information comes from you, your browser or device, and the service infrastructure used for your interaction. Do not send passwords, payment-card information, identity documents, patient records or other confidential material through a public enquiry, chat or demo.

Information is used to respond to enquiries, discuss requested products or services, provide the chat or demo you choose, maintain service availability, investigate faults, prevent misuse, and meet applicable legal obligations. A conversation about your request may involve the relevant business or technical team.

Submitting an enquiry, using chat or starting a live test is voluntary. Without a reply address we may not be able to respond; without the required audio or session information a voice demo cannot operate. You can still read the corporate website without using these features. Necessary technical requests occur when a page loads.

The enquiry form prepares an email in your browser. The first-party form code does not submit your brief to an Ordinexis form endpoint. Your email provider handles the draft and delivery when you choose to send it. The copy option writes the prepared brief to your device clipboard only when you select that option.

The iKB chat widget loads from kb.cosinechat.com when the page opens. That connection exposes ordinary request information to the chat service even if you do not send a message. Messages you submit are processed by the chat service and its configured AI services to provide a response. Avoid sensitive information and contact us by email if you need to arrange a confidential discussion.

SalamAI and Saloma AI live tests run on their product websites, not inside the illustrative diagrams on ordinexis.com. Opening a product site makes a separate connection to its infrastructure. Starting voice interaction requires your browser microphone permission and any acknowledgement shown by that demo.

The SalamAI public demo relays audio to translation providers. Its published notice says the demo does not save audio or transcripts, while quota and operational data are treated separately and providers may retain operational information. Read the current SalamAI demo data-use notice for its processing and retention details.

Saloma AI Web Talk processes voice through its configured voice services. Recording, transcripts, retention and model-provider terms depend on the applicable product configuration and notice. Do not assume that a public demo is private, zero-retention, or excluded from all provider training uses. Ask us to confirm those terms before sharing business data.

This website is delivered through Cloudflare. Hosting and security infrastructure process network requests. Email providers handle correspondence; the iKB chat service and its configured model providers handle chat; voice and translation providers support the relevant live demos.

These services may process information outside Malaysia, depending on their infrastructure and the deployment in use. A Malaysian business address does not mean that every website, chat or demo request stays in Malaysia. Ask us about provider locations, data boundaries and contractual safeguards before arranging a sensitive workload.

Information may also be disclosed where required by law, to respond to a lawful request, or as necessary to investigate misuse and protect people or services. Links to public tools and founder-related companies are not a statement that those organisations share this website notice or its data-handling arrangements.

The corporate website's first-party code does not set advertising cookies. Hosting, security, chat and linked product services may use cookies or browser storage for their own security, session and functional needs. Those services have separate settings and notices.

You can manage cookies, site storage and microphone permission in your browser. Blocking or clearing them may interrupt a chat or prevent a demo from working. Declining a demo or its microphone request does not prevent you from reading ordinexis.com.

The applicable retention period depends on the information and the service: correspondence may be needed to resolve an enquiry or maintain a business relationship; technical records may be needed for operations, security or legal obligations. Product recordings, transcripts and demo quota records follow the applicable service configuration and notice. This page does not promise immediate deletion or one retention period for every system.

The corporate website uses HTTPS. Security also depends on the email, hosting, chat or product service involved. No transmission, storage system or AI service can be guaranteed completely secure. Contact hey@ordinexis.com about a suspected privacy incident, and avoid including the sensitive material itself in the initial report.

Contact hey@ordinexis.com with the subject "Privacy request" to ask about your personal data, request access or correction, withdraw consent where processing relies on it, or ask to limit processing. You may also request deletion or portability where applicable law provides those rights. The available response depends on the relevant law, technical circumstances and any legal retention obligations.

Identify the service used, the approximate interaction date and the request you want us to consider. We may need proportionate information to verify your identity or authority before disclosing or changing records. Do not send identity documents unless we arrange an appropriate verification method.

You can stop a demo, revoke microphone access, stop using chat, or choose not to send an enquiry. Withdrawal does not undo processing that lawfully occurred before it. If an organisation controls your product account, its administrator may need to handle a request relating to that deployment.

You may raise a complaint with Malaysia's Personal Data Protection Commissioner where applicable.

This corporate website and its public business demonstrations are not intended for children to submit personal information without appropriate adult authority. Do not provide children's data through public tests.

We may update this notice as the website, services or applicable requirements change. The revision date identifies this version. A new notice does not, by itself, provide consent for a new use of previously collected information.