Service portfolio

Enterprise AI capabilities for banks, insurers, public agencies, and regulated operations.

We do not sell generic automation. Ordinexis designs the operating model, control layer, data architecture, model layer, infrastructure, and user experience needed for AI systems to work inside serious organizations.

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AI engineering

Custom AI Software Development

We design and build intelligent systems that integrate with existing operations, applications, data sources, and governance requirements.

Intelligent automationAI workflows that reduce manual work and improve process consistency.
Predictive analyticsModels that forecast demand, risk, trends, and operational outcomes.
Decision supportInterfaces that help teams act faster with reliable evidence.
Application intelligenceSmart search, classification, recommendations, and copilots in existing software.

Private models

LLM Fine-Tuning and Retrieval Systems

We build private LLM systems that understand your domain, terminology, policies, and language context while keeping sensitive information controlled.

Custom LLM developmentPurpose-built language systems for regulated or domain-specific use cases.
RAG architectureGrounded responses using verified knowledge bases, controls, and audit logs.
Model optimizationQuantization, distillation, evaluation, and inference tuning for production.
Bahasa Malaysia NLPLocalized language support, including Malaysian context and usage patterns.

Customer operations

AI Contact Center Solutions

Modern service operations need reliable automation across voice, messaging, CRM, and knowledge systems.

Voice botsAI agents for routine inbound calls, triage, escalation, and after-call work.
Real-time transcriptionSearchable, analyzable call records generated as conversations happen.
Sentiment analysisEscalation signals for supervisors and quality teams.
Agent copilotLive response suggestions, knowledge retrieval, and workflow automation.

Camera intelligence

MATA Vision AI and Camera-Triggered Intelligence

MATA AI detects operational events from any camera feed, applies plain-language rules and AI reasoning, then triggers reports or alerts through the channel your team already uses, including WhatsApp.

Any-camera integrationUse existing CCTV, IP cameras, mobile cameras, or site feeds without replacing the full estate.
Plain-language rulesDescribe what to watch for by typing instructions instead of starting a model-training project.
Evidence and reportsCapture alerts, evidence, digests, and offline reports for operational review.
WhatsApp reportingRoute verified alerts to WhatsApp, dashboards, email, contact centers, or incident workflows.

Language operations

SalamAI Realtime Translation

SalamAI translates speech across 70+ languages in real time with native-accent output for service, public-facing, and cross-border operations.

70+ languagesSupport multilingual customers, employees, and field teams across common business and public-service languages.
Native-accent speechDeliver translated speech in a natural accent so conversations feel clear and human.
Realtime service flowsUse translation in counters, call centers, meetings, training, and field support.
Governed deploymentsApply retention, consent, audit, and human-intervention controls for sensitive conversations.

Computer vision

Vision and Video AI

Computer vision systems that convert live video, documents, and images into reliable operational signals.

Object detectionIdentify and track objects, people, vehicles, and movement in live streams.
Document AIExtract structured data from invoices, forms, IDs, and unstructured documents.
Safety monitoringPPE, hazard, and compliance monitoring for facilities and operations.
Quality inspectionAutomated visual inspection for manufacturing and process control.

Infrastructure

GPU Infrastructure and On-Premise AI

For workloads that cannot live in public cloud, we design private GPU environments and managed AI infrastructure.

GPU cluster designNVIDIA GPU systems sized for training, inference, and evaluation workloads.
Private AI deploymentDedicated, air-gapped, or hybrid AI environments for data sovereignty.
Inference operationsMonitoring, scaling, model serving, API exposure, and reliability practices.
Edge AIInference near the data source for latency-sensitive environments.

Sector solutions

Industry-Specific AI Programs

AI adoption differs by sector. We shape architecture, risk controls, and implementation around operational reality.

Banking and insuranceFraud detection, claims processing, compliance, and customer support.
HealthcareClinical support, imaging assistance, patient engagement, and operational analytics.
ManufacturingQuality, maintenance, safety, throughput, and supply chain intelligence.
Public sectorCitizen services, document processing, public safety, and multilingual access.

Procurement-ready conversation

Bring us the workflow, data constraint, or operating target.

We will identify the right architecture, the risks to address, and the practical route to a production system.

Emailhey@ordinexis.com

Phone+60 3-8689 2888