Saloma AI
Every call. One intelligent operation.
Saloma AI, formerly known as Vocalis, brings inbound answering, progressive outbound campaigns, and hybrid call operations into one governed platform. Serve customers naturally, let people step in when needed, and keep every outcome visible.
Languages with regional voice options
Inbound, progressive outbound, and hybrid
Always-on voice operations
The Saloma platform
A complete call operation, not just a voice bot.
Live operations
See active calls, waiting callers, outbound activity, and available capacity. Operators can listen, whisper, hold, transfer, pause or resume AI, and end a call.
Campaign control
Run inbound, progressive outbound, or hybrid campaigns with capacity limits, consent and suppression checks, retries, callbacks, schedules, and an emergency pause.
Workflow Studio
Build versioned call and automation flows visually. Validate, dry-run, publish, attach them to agents or campaigns, and trace every step.
Calls and intelligence
Review recordings, transcripts, summaries, outcomes, extracted information, costs, quality signals, and technical timing in one call record.
Governed knowledge
Ground agents in approved business knowledge with clear tenant, entity, agent, and workflow boundaries.
Connected automation
Connect REST services, MCP tools, and WhatsApp Cloud with encrypted credentials, pinned revisions, bounded retries, diagnostics, and durable execution.
Where it helps
For organisations where every customer call matters.
Saloma adds capacity without hiding what the AI is doing or removing people from important moments.
Healthcare
Answer common questions, support appointment requests, send reminders, and transfer sensitive conversations to the right person.
Financial services
Handle routine service calls and follow-ups with role-aware access, audit evidence, masking, and governed retention.
Customer operations
Scale first-line support, surveys, callbacks, re-engagement, and overflow coverage without losing live visibility.
Hospitality and services
Answer repeat questions, capture requests, coordinate follow-ups, and serve international callers in 70+ languages.
How it works
Launch with clarity. Improve with evidence.
Test the operation before it touches a production phone line, then improve it without rewriting the history.
Configure
Choose the call mode, route or audience, capacity, call windows, agent, knowledge, voice, language, and reports.
Test
Use browser voice tests and deterministic workflow dry runs to check the setup.
Publish
Validate and publish an immutable version, then start when your team is ready.
Operate and improve
Supervise calls live, review outcomes and costs, measure performance, and prepare the next version.
Human control and governance
AI handles the flow. People handle the moment.
Saloma can transfer a call and its context to an approved SIP endpoint. If the transfer fails, the AI can continue safely.
Tenant-scoped data, role and capability controls, MFA, recovery codes, and session invalidation protect access.
Tamper-evident audit chains, append-only call events, immutable published versions, and protected evidence support review.
Every call can be reviewed with its transcript, outcome, cost, workflow trace, and technical record in one place.
Cost attribution and an immutable usage ledger give administrators clear, reviewable usage and billing evidence.
See Saloma AI in full.
The product site covers detailed features, architecture, security, and commercial options.
Start a useful conversation
Tell us what your team needs to improve.
Share the workflow, users, data, and result you have in mind. We will tell you what is practical and what it will take.
Email our team