Healthcare
Answer common questions, support appointment requests, send reminders, and transfer sensitive conversations to the right person.
An Ordinexis product
Saloma AI: AI voice agents for calls and websites
Never miss a customer call again.
Saloma AI gives your business AI voice agents for phone calls and your website. They answer incoming calls, make planned follow-up calls and talk to website visitors. Your staff can listen in, take over and review every call. Saloma AI was formerly known as Vocalis.
Live browser test. Have a live voice conversation through the Web Talk button on the Saloma AI website.
Use a supported browser and allow microphone access. Do not share private or confidential information. AI can make mistakes. Read our AI Use Policy.
- 70+
- Languages with regional voice options
- 3 modes
- Incoming calls, planned outgoing calls, or both
- 24/7
- Call handling beyond office hours, subject to service availability
Where it helps
For organisations where every customer call matters.
Help staff handle routine calls. Keep people available for requests that need care, judgement or approval.
Financial services
Handle routine service calls and follow-ups. Set staff permissions, hide sensitive details and keep call records under agreed storage rules.
Customer operations
Handle first-line support, surveys and callbacks. Follow up with contacts or answer calls when staff are busy. Your team can monitor the activity.
Hospitality and services
Answer repeat questions, capture requests, coordinate follow-ups, and serve international callers in 70+ languages.
The Saloma platform
What can Saloma AI do?
Web Talk / website voice
Add a branded call button to your website. Visitors can speak with an AI agent in a supported browser. Staff can monitor these conversations alongside phone calls, take over and review usage.
Live operations
See active calls, waiting callers, outgoing calls and available capacity. Staff can listen, give private guidance, put a call on hold or transfer it. They can also pause or resume the AI and end a call.
Campaign control
Run incoming calls, progressive outbound calls from a planned contact list, or both. Set call limits, schedules, retries and callbacks. Check consent and do-not-call lists, and pause a campaign if needed.
Workflow Studio
Build call steps and automated tasks with a visual editor. Save versions, check the steps, run a test and publish. Assign the flow to an agent or campaign and review each step.
Calls and intelligence
Review recordings, transcripts, summaries, results and collected details in one call record. Check costs, quality measures and response times.
Approved business information
Give agents approved business information. Set which organisation, business unit, agent or workflow can use it.
Connected automation
Connect business software through REST interfaces, MCP tools and WhatsApp Cloud. Encrypt access credentials, use fixed versions and limit retries. Keep checks and task records so staff can review how an action ran.
How it works
Set up, test and review your calls.
Test your setup before connecting a live business phone line. Save each published version and review results before making changes.
- 01
Configure
Choose the call mode, route or audience, capacity, call windows, agent, knowledge, voice, language, and reports.
- 02
Test
Try the agent in a browser and test the planned workflow steps before using them with callers.
- 03
Publish
Check and publish a saved version that cannot be changed. Start when your team is ready.
- 04
Operate and improve
Supervise calls live, review outcomes and costs, measure performance, and prepare the next version.
Human control and governance
Keep staff in control of important calls.
Transfer a call and its details to an approved SIP destination in your phone system. If the transfer fails, the AI can continue the conversation under its configured rules.
Separate each organisation's data and set staff permissions. Use multi-factor authentication (MFA), recovery codes and controls to end active sessions.
Keep linked audit records that help reveal changes. Add call events without overwriting earlier ones, preserve published versions and protect review records.
Review each call's transcript, result, cost, workflow steps and technical record in one place.
Link costs to the work that used them. Keep a usage ledger whose saved entries cannot be changed, so staff can review usage and billing.
Before you decide
Questions about AI call answering
Answers about uses, testing, setup and cost.
Can Saloma AI work as an AI receptionist?
Yes. Saloma AI can act as an AI receptionist for routine business enquiries. It answers phone calls and website voice calls through Web Talk, and can make planned outgoing calls. Agents use approved information and configured tasks. Calls can be transferred to staff when a person is needed.
What affects Saloma AI pricing?
Saloma AI pricing depends on phone and website use, outgoing call attempts, simultaneous calls, agent licences and models. Phone connections, messages, knowledge processing, recordings and storage may add costs. Ask for a quote that explains what is included and what is billed separately.
How is Saloma different from SalamAI?
Saloma AI is a voice agent that answers business enquiries and carries out configured tasks. SalamAI translates speech between people. Choose Saloma AI for phone or website call answering. Choose SalamAI when people need to understand a speaker in another language.
Is Saloma the product previously called Vocalis?
Yes. Saloma AI was formerly known as Vocalis. The current product site is saloma.ordinexis.com. Try a voice conversation there, or ask Ordinexis for a demo based on your business calls.
From the blog
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See Saloma AI working for your business.
Tell us the task and who will use it. We will show you a demo, explain the setup and give you a price.